Bloomington Ford Lincoln Customer Bill of Rights
WE BELIEVE YOU HAVE THE RIGHT TO HAVE A DEALERSHIP FOR LIFE BY HOLDING US ACCOUNTABLE FOR THE FOLLOWING STANDARDS:
You Have The Right To Courteous And Professional Treatment
We pledge to treat you with respect and to value your time. We will do everything possible to make it easy to do business with us. We realize that our loyal customers are our most valuable asset and we will treat you as such.
You Have The Right To Honesty And Fairness
We pledge to deliver clear and accurate information to you 100% of the time. We will answer any questions you may have to the best of our ability in a straightforward manner without evasiveness or deception. When possible we will proactively keep you informed.
You Have The Right To Expect Value For Your Money
We pledge to always price our products and services competitively. We promise that the value of our products and services will be equal to or exceed the price that you pay.
You Have The Right To Be Free From Excessive Negotiation
While some of our prices may be negotiable, we will not ask artificially high prices just to be in a better position to negotiate with you. We pledge to work with you in a direct and upfront manner to arrive at a mutually agreeable price as quickly as possible.
You Have The Right To Full Disclosure
We pledge to answer your questions and offer clear and concise information about your purchase, repairs and financial arrangements. You will always receive copies of the documents that you signed with an explanation of the work that was done.
You Have The Right To Speak Directly With Management
We pledge to always have a manager available to address any questions or concerns that may arise before, during, or after the sale. We want to keep the lines of communication open at all times with our customers. If a concern does arise, you can be certain that we will do our best to reach a timely and satisfactory outcome.
You Have The Right To World Class Customer Service
Our objective is to deliver quality in everything that we do. Our loyal customers have helped shape us into the dealership we are today. We want to convert our customers into our biggest fans. We Go Further to deliver a consistent experience that our customers love.